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FAQ

How do I know which size to buy?

If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched. However, if you have placed an order on Economy or Standard delivery we are unable to provide a tracking number. If a tracking number has not been received for your Next Day Delivery, please contact our Customer Service Team on 0845 528 0831, by using the chat function on our website during office hours

Do I need an account to place an order?

If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched. However, if you have placed an order on Economy or Standard delivery we are unable to provide a tracking number. If a tracking number has not been received for your Next Day Delivery, please contact our Customer Service Team on 0845 528 0831, by using the chat function on our website during office hours

Can I track my order?

If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched. However, if you have placed an order on Economy or Standard delivery we are unable to provide a tracking number. If a tracking number has not been received for your Next Day Delivery, please contact our Customer Service Team on 0845 528 0831, by using the chat function on our website during office hours

What should I do if I receive a faulty product?

If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched. However, if you have placed an order on Economy or Standard delivery we are unable to provide a tracking number. If a tracking number has not been received for your Next Day Delivery, please contact our Customer Service Team on 0845 528 0831, by using the chat function on our website during office hours

How do I care for my products?

If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched. However, if you have placed an order on Economy or Standard delivery we are unable to provide a tracking number. If a tracking number has not been received for your Next Day Delivery, please contact our Customer Service Team on 0845 528 0831, by using the chat function on our website during office hours

How do I know which size to buy?

If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched. However, if you have placed an order on Economy or Standard delivery we are unable to provide a tracking number. If a tracking number has not been received for your Next Day Delivery, please contact our Customer Service Team on 0845 528 0831, by using the chat function on our website during office hours

My baby has outgrown the baby swimming products. What do I buy next?

If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched. However, if you have placed an order on Economy or Standard delivery we are unable to provide a tracking number. If a tracking number has not been received for your Next Day Delivery, please contact our Customer Service Team on 0845 528 0831, by using the chat function on our website during office hours

What is your returns policy?

If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched. However, if you have placed an order on Economy or Standard delivery we are unable to provide a tracking number. If a tracking number has not been received for your Next Day Delivery, please contact our Customer Service Team on 0845 528 0831, by using the chat function on our website during office hours

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